SBA Help Desk - Parents

SBA IT Team

• David Barber - Director of Network Operations

• Chris Lusardo - Help Desk Administrator

• Logan Melton - IT Operations Analyst

• Jessica Mahan - Software/Data Systems Mngr

• Getting Help

• Troubleshooting Basics

• Virtual Campus Recommendations

• Gmail

• Passwords

• Drive

• Contacts

• Other Google Apps

• Student Devices

  • Purchasing Laptops

  • Repairing Laptops
    
    

• About Our Web Filter

• eTextbooks

• Purchasing iPads

• Repairing iPads

• Canvas Help - Parents - Parent Login

• FACTS Family Portal - Browser

• FACTS Multi-factor Authentication (MFA) - Coming 4/8/26

• FACTS Family App - iOS 

• FACT Tuition Management

• SchoolPass

• Student Accounts

• Technology at Home

• CyberSmart - Parent Seminar

• Student Tracking

• Whole House Monitoring

• T.H.I.N.K.

• How to Fix your Home WiFi - Wired Mag

• Internet Safety (phishing)

• Snapchat Safety

• Facebook Safety

• More coming soon!