FACTS Family Portal

How to access FACTS Family Portal - Browser

FACTS Family Portal - which is also used for students) is a private and secure student web portal that will allow each student to view academic information specific to them while protecting their information from others. Here you will find the following:

    - Grades (k-12) - notifications, assignment grades and status 

    - Classroom Assignments (k-12) - lesson plans and homework

    - Finances - status and payment options

    - Attendance - tardies and absences (excused and unexcused)

IMPORTANT! - Even though both the STUDENT and PARENT FACTS  accounts are accessed through FACTS Family Portal, they are two separate accounts. All 6-12th Students have their OWN FACTS accounts that are DIFFERENT than their parents' FACTS Account.

Creating a FACTS Family Portal Parent Account  .

• Go to www.factsmgt.com 

• Click “Family Login” at the top of the page

• Click “FACTS Family Portal"

• Type SBA’s District Code - "SBA-TN"

• Click "Create New ParentsWeb Account"

• Type the email we have on file for you (included in the online application) and an email will be sent to you

After receiving the email: 

• Click the “Click to change password” link in the email you received. 

• This link is only valid for 6 hours.

• A web browser displays your Name and FACTS ID

• Click "Save Password." A message displays at the top of the browser, "User Name/Password successfully updated."

• You can now log into FACTS Family Portal as a parent using your new username and password.

FACTS Family Portal Troubleshooting:  If you experience trouble with accessing FACTS, please attempt the following prior to contacting SBA for help:

• Restart your browser (Click the "x" button on the browser then try to go to FACTS SIS again.) 

• Restart your computer 

• Clear your cookies (Youtube Video showing how to delete cookies for most browsers)

• Try a different browser - (Chrome and Firefox seem to work best with FACTS SIS)

• For Internet Explorer 10, please try to turn on Compatibility mode. (View this short video) 

 If these steps do not resolve your issue, please submit an SBA Help Desk ticket by emailing helpdesk@silverdaleba.org