Getting Help

    • How to Find Technical Help - See details below for On Campus and Virtual StudentsSubmit a Help Desk Ticket - email us at helpdesk@silverdaleba.org

    • Call the Help Desk - Call 423-892-2319 and ask for the Help Desk

  • Other Sources

      • Ask your teacher - especially on assignment submissions and working in Canvas

      • Ask another student - good source of information but be careful who you ask

      • Computer vendors - Best Buy Geek Squad (computer hardware), your internet provider (home network) and others.

On Campus Students

Need Help Immediately? - come by our office

  • HS Hall - come to Room 24

  • Mr. Lusardo's office - behind the US Library

Help Desk Ticket

  • Creating a Help Desk Ticket - Just email helpdesk@silverdaleba.org. This automatically creates a ticket, providing a way for us to ask questions, track progress, and follow up.

  • What to include - we need enough information to understand the issue. Please include any of the following information you can:

  • INCLUDE YOUR ROOM NUMBER

  • What you were doing when the problem occurred

  • What equipment and software you are using

  • Desktop, iPad or other device

  • What error message, if any, was displayed (exact phrase or screen shot if possible)

  • On Macs use Command -> Shift -> 4 to trigger screen shots (image written to desktop)

  • If anything has changed that might be causing the problem

  • If other people in your area are having the same problems

Virtual Campus Students

Need Help Immediately? - Give us a call!

  • Call our main school phone number 423-892-2319 and ask for the Help Desk

  • If you need to, please leave a voice mail and we will call you ASAP

Help Desk Ticket

  • Creating a Help Desk Ticket - Just email helpdesk@silverdaleba.org. This automatically creates a ticket, providing a way for us to ask questions, track progress, and follow up.

  • What to include - we need enough information to understand the issue. Please include any of the following information you can:

  • What you were doing when the problem occurred

  • What equipment and software you are using

  • Desktop, iPad or other device

  • What error message, if any, was displayed (exact phrase or screen shot if possible)

  • On Macs use Command -> Shift -> 4 to trigger screen shots (image written to desktop)

  • If anything has changed that might be causing the problem

  • If other people in your area are having the same problems