SBA Help Desk

Need Technical Help? - Submit a Help Desk ticket

• • Creating a Help Desk Ticket - Just email helpdesk@silverdaleba.org. This automatically creates a ticket, providing a way for us to ask questions, track progress, and follow up.

• What to include - we need enough information to understand the issue. Please include any of the following information you can:

• INCLUDE YOUR Student's Name

  • What you were doing when the problem occurred

  • What equipment and software you are using

  • Desktop, iPad or other device

  • What error message, if any, was displayed (exact phrase or screen shot if possible)

  • On Macs use Command -> Shift -> 4 to trigger screen shots (image written to desktop)

  • If anything has changed that might be causing the problem

  • If other people in your area are having the same problems