SBA Help Desk

Need Technical Help? - Submit a Help Desk ticket

    • Creating a Help Desk Ticket - Just email This automatically creates a ticket, providing a way for us to ask questions, track progress, and follow up.

  • What to include - we need enough information to understand the issue. Please include any of the following information you can:

  • INCLUDE YOUR Student's Name

    • What you were doing when the problem occurred

    • What equipment and software you are using

    • Desktop, iPad or other device

    • What error message, if any, was displayed (exact phrase or screen shot if possible)

    • On Macs use Command -> Shift -> 4 to trigger screen shots (image written to desktop)

    • If anything has changed that might be causing the problem

    • If other people in your area are having the same problems