Where to Find Help

3 Options for both parents and students

• Reach out to your teacher

  • Attempt other options to turn assignments in - Drive instead of Classroom or Email instead of Drive

• BITS (Basic Information Technology Service) - SBA Help Desk

  • Parents Dashboard - Parents BITS

  • Student Dashboard - Student BITS

• Submit a Help Desk ticket - email us at helpdesk@silverdaleba.org

  • INCLUDE YOUR Student's Name

  • What you were doing when the problem occurred

  • What equipment and software you are using

    • Desktop, iPad or other device

  • What error message, if any, was displayed (exact phrase or screen shot if possible)

    • On Macs use Command -> Shift -> 4 to trigger screen shots (image written to desktop)

  • If anything has changed that might be causing the problem

  • If other people in your area are having the same problems

• We can call you or remote into your device to help