Where to Find Help

3 Options for both parents and students

  • Reach out to your teacher

    • Attempt other options to turn assignments in - Drive instead of Classroom or Email instead of Drive

  • BITS (Basic Information Technology Service) - SBA Help Desk

  • Submit a Help Desk ticket - email us at helpdesk@silverdaleba.org

    • INCLUDE YOUR Student's Name

    • What you were doing when the problem occurred

    • What equipment and software you are using

      • Desktop, iPad or other device

    • What error message, if any, was displayed (exact phrase or screen shot if possible)

      • On Macs use Command -> Shift -> 4 to trigger screen shots (image written to desktop)

    • If anything has changed that might be causing the problem

    • If other people in your area are having the same problems

  • We can call you or remote into your device to help