3 Options for both parents and students - Reach out to your teacher
- Attempt other options to turn assignments in - Drive instead of Classroom or Email instead of Drive
- BITS (Basic Information Technology Service) - SBA Help Desk
- Submit a Help Desk ticket - email us at helpdesk@silverdaleba.org
- INCLUDE YOUR Student's Name
- What you were doing when the problem occurred
- What equipment and software you are using
- Desktop, iPad or other device
- What error message, if any, was displayed (exact phrase or screen shot if possible)
- On Macs use Command -> Shift -> 4 to trigger screen shots (image written to desktop)
- If anything has changed that might be causing the problem
- If other people in your area are having the same problems
- We can call you or remote into your device to help
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