Basic Troubleshooting

IT trouble comes in many forms but there a regular set of techniques to help when students can't get what they need for their classes.

Try these in order:

  • Restart the device - Always a good first move.  Fixed a remarkable number of things

  • Confirm they are logged in with the correct account - some students are able to see a document/file but not open it.  Also see Google Issues

  • If using and iPad, Uninstall Google Drive or Classroom and Reinstall the app (any other apps too) - this has resolved issues for a LARGE number of students today.

  • Switch to using a browser - using a browser instead of the app can clear up if it is a cache issue.

  • Student home network issues - many times, the student's home network or device is just not strong enough to accomplish certain tasks.  If none of the above work, please have them send in a help desk ticket at