Technical Support
- Basic Troubleshooting Restart the device - Always a good first move. Fixes a remarkable number of things as it resets most software/hardware. Confirm they are logged in with the correct account - some students are able to see a document/file but not open it because they are connected with their personal gmail account. Uninstall Google Drive or Classroom and Reinstall the app (iPad especially and any other apps too) - this has resolved issues for a LARGE number of students today. Switch to using a browser - using a browser instead of the app can clear up if it is a cache issue. Student home network issues - many times, the student's home network or device is just not strong enough to accomplish certain tasks. If none of the above work, please have them send in a help desk ticket at helpdesk@silverdaleba.org
 Where you can find help?
Systems May Lag - With a majority of the US School transitioning to online education all at the same time, there could be delays seen in Gmail, Google Drive, Google Classroom and even Google Hangouts. Solution: Wait, try again and be patient (know that Google is the BEST in the world at dealing with heavy loads, crisis, and business continuity. We have the right partner!
| Teaching Support - Communication Channels
- Preschool - email
- Elementary School - Canvas LMS
- Middles School - Email, Canvas LMS
- High School - Email, Canvas LMS
- IMPACT/Bridging - support through Google/Meet
- Organization for student - this is an OPPORTUNITY to teach time management
- Creating a learning space (ES) - dedicated/created space, not the kitchen table, not typically the bedroom.
- Using Google Calendar (Upper School)
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