SBA Help Desk

Need Technical Help? - Submit a Help Desk ticket
  • Creating a Help Desk Ticket - Just email helpdesk@silverdaleba.org. This automatically creates a ticket, providing a way for us to ask questions, track progress, and follow up. 
  • What to include - we need enough information to understand the issue. Please include any of the following information you can:
  • INCLUDE YOUR Student's Name
  • What you were doing when the problem occurred
  • What equipment and software you are using
  • Desktop, iPad or other device
  • What error message, if any, was displayed (exact phrase or screen shot if possible)
  • On Macs use Command -> Shift -> 4 to trigger screen shots (image written to desktop)
  • If anything has changed that might be causing the problem
  • If other people in your area are having the same problems

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