On Campus Students
Need Help Immediately? - come by our office- HS Hall - come to Room 24
- Mr. Lusardo's office - behind the US Library
Help Desk Ticket- Creating a Help Desk Ticket - Just email helpdesk@silverdaleba.org. This automatically creates a ticket, providing a way for us to ask questions, track progress, and follow up.
- What to include - we need enough information to understand the issue. Please include any of the following information you can:
- INCLUDE YOUR ROOM NUMBER
- What you were doing when the problem occurred
- What equipment and software you are using
- Desktop, iPad or other device
- What error message, if any, was displayed (exact phrase or screen shot if possible)
- On Macs use Command -> Shift -> 4 to trigger screen shots (image written to desktop)
- If anything has changed that might be causing the problem
- If other people in your area are having the same problems
| Virtual Campus Students
Need Help Immediately? - Give us a call!
- Call our main school phone number 423-892-2319 and ask for the Help Desk
- If you need to, please leave a voice mail and we will call you ASAP
Help Desk Ticket- Creating a Help Desk Ticket - Just email helpdesk@silverdaleba.org. This automatically creates a ticket, providing a way for us to ask questions, track progress, and follow up.
- What to include - we need enough information to understand the issue. Please include any of the following information you can:
- INCLUDE YOUR ROOM NUMBER
- What you were doing when the problem occurred
- What equipment and software you are using
- Desktop, iPad or other device
- What error message, if any, was displayed (exact phrase or screen shot if possible)
- On Macs use Command -> Shift -> 4 to trigger screen shots (image written to desktop)
- If anything has changed that might be causing the problem
- If other people in your area are having the same problems
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