Getting Help

How to Find Technical Help
 
- See details below for On Campus and Virtual Students
  • Submit a Help Desk Ticket - email us at helpdesk@silverdaleba.org
  • Call the Help Desk - Call 423-892-2319 and ask for the Help Desk
  • Other Sources
    • Ask your teacher - especially on assignment submissions and working in Canvas
    • Ask another student - good source of information but be careful who you ask
    • Computer vendors - Best Buy Geek Squad (computer hardware), your internet provider (home network) and others.



On Campus Students

Need Help Immediately? - come by our office
  • HS Hall - come to Room 24
  • Mr. Lusardo's office - behind the US Library

Help Desk Ticket
  • Creating a Help Desk Ticket - Just email helpdesk@silverdaleba.org. This automatically creates a ticket, providing a way for us to ask questions, track progress, and follow up. 
  • What to include - we need enough information to understand the issue. Please include any of the following information you can:
  • INCLUDE YOUR ROOM NUMBER
  • What you were doing when the problem occurred
  • What equipment and software you are using
  • Desktop, iPad or other device
  • What error message, if any, was displayed (exact phrase or screen shot if possible)
  • On Macs use Command -> Shift -> 4 to trigger screen shots (image written to desktop)
  • If anything has changed that might be causing the problem
  • If other people in your area are having the same problems
Virtual Campus Students


Need Help Immediately? - Give us a call!
  • Call our main school phone number 423-892-2319 and ask for the Help Desk
  • If you need to, please leave a voice mail and we will call you ASAP

Help Desk Ticket
  • Creating a Help Desk Ticket - Just email helpdesk@silverdaleba.org. This automatically creates a ticket, providing a way for us to ask questions, track progress, and follow up. 
  • What to include - we need enough information to understand the issue. Please include any of the following information you can:
  • INCLUDE YOUR ROOM NUMBER
  • What you were doing when the problem occurred
  • What equipment and software you are using
  • Desktop, iPad or other device
  • What error message, if any, was displayed (exact phrase or screen shot if possible)
  • On Macs use Command -> Shift -> 4 to trigger screen shots (image written to desktop)
  • If anything has changed that might be causing the problem
  • If other people in your area are having the same problems
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